Shipping policy

Last updated: November 2, 2026

Thank you for shopping with Double Warmth. This policy explains how and when your order ships.

Where we ship
We ship worldwide. If your country isn't available at checkout, email us and we'll check whether we can deliver there.

Processing time
Orders are processed within 1 business day (Monday to Friday, excluding holidays). Orders placed on weekends are processed the next business day. You'll get a confirmation email when you place your order, and another email with tracking once it ships.

Delivery times
After your order ships, delivery usually takes:

- United States: 8–14 business days
- Canada: 8–14 business days
- United Kingdom and Europe: 8–14 business days
- Australia and New Zealand: 8–14 business days
- Rest of the world: 8-14 business days

These are estimates, not guarantees. Customs checks, carrier delays, weather and peak holiday periods can add extra days.

Shipping cost
Shipping is free on every order, worldwide. The price you see is the price you pay for the product and delivery, with no shipping fee added at checkout. Import duties or taxes charged by your country's customs, if any, aren't included (see "Customs, duties and taxes" below).

Customs, duties and taxes
Orders shipped outside the United States may be charged import duties, taxes or customs fees when they arrive. These are set by your country's customs office, not by us, and are paid by the customer. If you refuse to pay them and the package is returned to us, we'll refund your order minus the original shipping cost.

Tracking your order
Every order ships with tracking. You'll find the tracking link in your shipping confirmation email. Tracking can take 24–48 hours to update after your order ships, and may update less often while the package is moving between countries.

Battery shipping
Double Warmth hand warmers contain a rechargeable lithium battery, so they ship with carriers approved for battery shipments. Faster air shipping may not be available to every country.

Wrong or incomplete address
Please check your shipping address at checkout, including the postal code and phone number, which some countries require for delivery. If you spot a mistake, email us within 12 hours of ordering and we'll do our best to fix it before it ships. We can't change an address once the order has shipped. If a package comes back to us because of an incorrect address, we'll contact you to reship it, and a new shipping fee may apply.

Lost, stolen or damaged packages
If your tracking shows "delivered" but you can't find your package, check around your home and with neighbors, then contact us within 7 days of the delivery date. If your order arrives damaged, email us within 7 days with your order number and a photo of the damage, and we'll make it right.

Questions
Email us at doublewarmth7@gmail.com and include your order number. We reply within 1–2 business days.